Last updated on 06 Oct 2025
Welcome to When ("we" or "us"). This Terms Of Use is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our website and related services.
9. Responsibilities
10. Copyright
11. Of sanctions
12. Termination
13. Of the changes
14. Privacy Policy
15. Of the forum
The legal entity provides the time tracking platform services with the following corporate name: Zenika Applications LTDA., trading as Zenika, registered with the CNPJ/CPF under no. 26.471.734/0001-42, owner of the intellectual property rights to the software, website, applications, content, and other assets related to the time tracking platform.
Users will use the platform services within the scope of these terms of use and promise to comply with them under the following conditions:
1. Of the object
The platform aims to license the use of its software, website, applications, and other intellectual property assets, providing tools to assist and streamline the daily lives of its users.
The platform provides the following services: time tracking, managed by an infrastructure managed by its creator, Zenika.
2. Of acceptance
These Terms establish obligations entered into voluntarily and for an indefinite period between the platform and the individuals or legal entities using the platform.
By using the platform, the user fully accepts these terms and agrees to comply with them, under penalty of applicable penalties.
Acceptance of this agreement is essential for accessing and using any services provided by the company. If the user does not agree with the provisions of this agreement, they should not use them.
3. User access
All technical solutions available to the platform operator will be used to allow access to the service 24 (twenty-four) hours a day, 7 (seven) days a week. However, navigation on the platform or any of its pages may be interrupted, limited, or suspended for updates, modifications, or any action necessary for its proper functioning.
Users may access the service normally in restricted areas. In the event of abuse, such as the deployment of bots or other bulk data collection mechanisms, and access to this user in a manner that slows down the system or even paralyzes other users, access may be immediately revoked at the platform's sole discretion, without prejudice to the assessment of any damages incurred.
4. From the registry
Access to the platform's features requires prior registration and, depending on the services or products chosen, payment of a certain fee.
Upon registration, users must provide complete, recent, and valid information. It is their sole responsibility to keep this information up to date. They also undertake to ensure the accuracy of the information provided.
Users may, free of charge, register, modify, delete, and request the export of their data, as provided for in Article 18 of the General Data Protection Law (Law No. 13,709/2018).
Users undertake not to disclose their registration and/or platform access data to third parties, and are fully responsible for any use thereof.
Minors under 18 years of age and those who lack full legal capacity must obtain prior express consent from their legal guardians to use the platform and the services or products. Any access by minors and those who lack full legal capacity without prior authorization is the sole responsibility of the guardians.
By registering, the user expressly represents and warrants that they are fully legally capable and may freely exercise and use the services and products.
The user must provide a valid email address, through which the website will send all necessary communications.
After confirming the registration, the user will be provided with a login and a personal password, which grants the user individual access to the password. Therefore, it is the user's sole responsibility to maintain this password confidentially and securely, preventing unauthorized access to personal information.
Any and all activities performed using the password are the user's responsibility, and the user must promptly inform the platform of any misuse of the password.
The account, which is personal and non-transferable, may not be assigned, sold, rented, or transferred in any way.
It is the user's responsibility to ensure that their equipment is compatible with the technical characteristics required to use the platform and the services or products.
The user may, at any time, request cancellation of their registration with the time tracking platform. This cancellation will be carried out as quickly as possible, provided that no outstanding debts are identified.
By accepting the Terms and Privacy Policy, the user expressly authorizes the platform to collect, use, store, process, transfer, or utilize information derived from the use of the services, the website, and any platforms, including all information provided by the user when registering or updating their registration, as well as other information expressly described in the Privacy Policy, which must be authorized by the user.
5. Of services or products
The platform may provide users with a specific set of features and tools to optimize the use of services and products.
On the platform, services are described and presented with the highest degree of accuracy, containing information about their characteristics, usage, instructions, directions, price, and origin, among other details, as well as the risks they pose to the user.
Before completing a purchase of a particular product or service, users should familiarize themselves with its specifications and intended use.
Delivery of services or products purchased on the platform will be announced at the time of purchase.
6. Prices
The platform reserves the right to unilaterally adjust the prices of services or products at any time without prior consultation or consent from the user.
The prices applied are those in effect at the time of the order.
We will offer discounts based on Purchasing Power Parity (PPP) parameters, with the following conditions:
Price discounts based on the purchasing power of the user's country of residence
If the user resides in a country other than the platform's home country, they may only use the features and structure developed for such users
The use of any Virtual Private Network (VPN) system is strictly prohibited; this action will result in the immediate termination of the user's contract
If the user decides not to apply the PPP discount, they may use the platform from any country, paying the full service price
When purchasing a specific service or product, the platform may request the user's financial information, such as CPF, billing address, and card details. By entering this information, the user agrees to be charged, according to the chosen payment method, at the then-current prices announced at the time of purchase. This financial data may be stored to facilitate future access and purchase.
The service contract will be automatically renewed by the platform, without requiring any notification to the user, and with periodic charges applied to the same payment method indicated by the user when purchasing the service.
7. Of cancellation
The user may cancel the service contract in accordance with the terms defined at the time of contracting. Furthermore, the user may cancel the services within 7 (seven) days after contracting by contacting the support email: contact@whenhq.com, in accordance with the Consumer Protection Code (Law No. 8,078/90).
The service may be canceled by:
a) the user: under these conditions, the services will only cease when the cycle in effect at the time of cancellation has concluded;
b) violation of the Terms of Use: the services will cease immediately.
The data will become inaccessible to the user and will be maintained in the platform database solely for audit purposes, to enable compliance with legal or regulatory obligations. We will retain your data for the necessary period, respecting the deadlines established by applicable legislation.
After the period necessary to properly comply with regulatory obligations, the customer's personal data will be completely deleted, with no possibility of reversal.
8. From support
If you have any questions, suggestions, or problems using the platform, you can contact support by email at contact@whenhq.com.
These customer support services are available on the following days and times: Monday through Friday, from 8:00 AM to 6:00 PM UTC-3.
9. Responsibilities
The user is responsible for:
a) technical defects or flaws originating from the user's own system
b) the correct use of the platform, services, or products offered, ensuring good coexistence, respect, and cordiality among users
c) compliance with and respect for the set of rules outlined in these General Terms and Conditions of Use, the respective Privacy Policy, and national and international legislation
d) the protection of your account/profile access data (login and password)
The time tracking platform is responsible for:
a) indicating the characteristics of the service or product
b) any defects or faults found in the service or product offered, provided the cause thereof
c) the information disclosed by the platform, with comments or information disclosed by users being the sole responsibility of the users themselves
d) any illegal content or activities carried out through its platform
The platform is not responsible for external links contained in its system that may redirect the user to an environment outside its network.
External links or pages that serve the purpose of any illegal, violent, controversial, pornographic, xenophobic, discriminatory, or offensive information may not be included.
10. Copyright
These Terms of Use grant users a non-exclusive, non-transferable, and non-sublicensable license to access and use the platform and the services and products provided through it.
The platform structure, trademarks, logos, trade names, layouts, graphics and interface design, images, illustrations, photographs, presentations, videos, written, sound, and audio content, computer programs, databases, transmission files, and any other information and intellectual property rights of the Zenika Applications LTDA company, in compliance with the terms of the Industrial Property Law (Law No. 9,279/96), Copyright Law (Law No. 9,610/98), and Software Law (Law No. 9,609/98), are duly reserved.
These Terms of Use do not grant or transfer any rights to the user, therefore, access does not generate any intellectual property rights for the user, except for the limited license granted herein. The user's use of the platform is personal, individual, and non-transferable. Any unauthorized use, whether commercial or non-commercial, is strictly prohibited. Such use constitutes a violation of Zenika Applications LTDA's intellectual property rights and is punishable under applicable law.
11. Of sanctions
Without prejudice to other applicable legal measures, Zenika Applications LTDA may, at any time, warn, suspend, or cancel the user's account:
a) for violating any provision of these Terms;
b) for failing to fulfill their user duties;
c) for engaging in any fraudulent, willful, or offensive behavior toward third parties.
12. Termination
Failure to comply with the obligations agreed upon in these Terms of Use or applicable legislation may, without prior notice, result in the company Zenika Applications LTDA's immediate unilateral termination and the blocking of all services provided to the user.
13. Of the changes
The items described in this instrument may be subject to unilateral changes at any time by Zenika to adapt or modify the services, as well as to meet new legal requirements. Changes will be posted through the time tracking platform, and users may choose to accept the latest content or cancel their use of the services if they are subscribers.
The services offered may be discontinued at any time, unilaterally, and without prior notice, and their features may be changed or their use or access restricted.
14. Privacy Policy
In addition to this Term, the user must consent to the provisions contained in the respective Privacy Policy, which will be presented to all interested parties within the platform interface.
15. Of the forum
Brazilian law will be fully applied to resolve disputes arising from this instrument.
Any disputes must be filed in the courts of the district of São Paulo, expressly excluding any other court, no matter how privileged.